Frequently Asked Questions

The Jardins Baulieu collection is exclusively available at every Airelles Maisons, in Vanille & Lilas boutiques and on www.jardinsbaulieu.com.

For more information, see our "Where to Find Us" page.

Founded in the heart of the Villa Baulieu estate, our products are 100% designed and manufactured in France. From packaging to formulas, every detail is thoughtfully crafted locally, reflecting the excellence of French savoir-faire.

Designed with a minimum of 95% natural origin ingredients, Jardins Baulieu collection blends the regenerative power of botanical extracts with the most iconic actives in cosmetics.


Inspired by the estate, botanical extracts such as almond oil, crocus extract, pomegranate extract and olive extract take center stage.

These are carefully paired with scientifically renowned actives to deliver proven results for the skin. High molecular weight hyaluronic acid maintains optimal hydration within the epidermis, ensuring skin feels supple and nourished. Biotechnologically derived squalane strengthens the skin’s barrier and prevents moisture loss. Pomegranate polyphenols protect skin cells from oxidative stress, caused by oxidative stress within cells.

This responsible formulation ensures exceptional bio-affinity with the skin, delivering an extraordinary sensory experience with refined and elegant textures.

Bringing a sense of luxury to your everyday bathroom rituals, Jardins Baulieu products adhere to a stringent formulation charter that goes beyond European regulatory standards.

We exclude any ingredient linked to scientific studies highlighting risks to human health or the environment. Our formulations are free from endocrine disruptors, silicones, irritants like sulfates and ingredients associated with ecotoxicity (such as mineral oils or ethoxylated ingredients). Our collection is entirely vegan, with formulas designed to reflect our unwavering commitment to quality and sustainability.

Jardins Baulieu products are delicately scented with fragrances designed by Céline Barel, a French perfumer with IFF. Composed of 90% naturally derived ingredients, these scents highlight local and traceable partnerships.

The fragrance Sauge d’une Nuit Étoilée features notes of patchouli and rosemary, known to enhance mental energy.

Figue Minérale features cypress notes, promoting mindfulness and calm.

Thanks to their stringent and natural formulation charter, Jardins Baulieu collection is suitable for children aged 3 and above.

Nos produits ne sont pas spécifiquement formulés pour les femmes enceintes. Toutefois ils ne contiennent pas d’huiles essentiels. Si vous souhaitez les utiliser pendant votre grossesse, nous vous conseillons de consulter votre médecin pour obtenir des recommandations adaptées.

Jardins Baulieu products adhere to a stringent formulation charter, which means our shampoo contains fewer foaming agents than conventional shampoos. Rest assured, it cleanses just as effectively while respecting your scalp and hair.

Before applying the shampoo, ensure your hair is fully saturated with water. If the first application doesn’t lather sufficiently, feel free to shampoo a second time. There’s no need to use a large amount— the energy of your movements is enough to create a light and effective foam. Simply take a small amount, emulsify it thoroughly between your hands, and gently massage it into your scalp.

Conditioner can be used after every wash.

The body lotion can be applied daily, ideally after each shower or bath, to maintain soft and hydrated skin. If your skin is particularly dry, you may use it more frequently based on your needs.

At Jardins Baulieu, we are proud to commit to environmentally respectful practices at every stage of our production process.

Aware of our responsibility, we prioritize traceability and transparency, selecting raw materials that adhere to a stringent formulation charter. This charter excludes all controversial and non-biodegradable substances, such as PEGs and microplastics, while ensuring the optimal effectiveness of our products.

Each raw material is sourced locally and follows processes compliant with green chemistry standards.

We also emphasize the value of French craftsmanship, working exclusively with trusted and reputable partners located in France.

Every product is thoughtfully conceived, designed and manufactured in France under strict ethical standards. This proximity allows us to maintain a sustainable value chain and source high-quality, biodegradable and non-polluting ingredients.

Furthermore, our packaging and bottles are designed to be recyclable, made from precious, durable and eco-friendly materials. By adopting energy-efficient production methods, we aim to minimize our environmental footprint while delivering sustainable and planet-conscious products to our clients.

Formulated with a minimum of 95% natural-origin ingredients, each composition meets the highest standards of quality and purity.
The same applies to our fragrances, which are designed with 90% naturally derived ingredients.

To elevate the bathing experience, our products adhere to an exceptionally stringent formulation charter that exceeds European regulatory standards. This means excluding any ingredient that, by its nature or production process, could harm the environment. We prioritize green chemistry principles and eco-friendly processes, such as solvent-free extractions or those using solvents compliant with the Cosmos standard.

As a result, our products are free from PEGs (polyethylene glycols), substances created through a high-temperature, high-pressure ethoxylation process that is both polluting and challenging to biodegrade.

Commonly used as emulsifiers in cosmetics, PEGs are replaced in Jardins Baulieu skincare with plant-based emulsifiers like polyglyceryls. This approach requires specific laboratory know-how, which Jardins Baulieu is proud to showcase.

None of our finished products, nor the ingredients we use, are tested on animals.

The Jardins Baulieu collection is 100% vegan. We do not use any animal-derived raw materials, nor ingredients tested on animals.

All our product containers and boxes are recyclable, except for the bottle pumps.

A confirmation email should be sent to you within minutes of completing your payment. Please check your spam folder, as it may have been redirected there depending on your email settings. If you still haven’t received the email, please contact our Customer Service team at: info@jardinsbaulieu.com.

Once your order has been confirmed, it can no longer be modified or canceled. However, you may exercise your right of withdrawal within 14 days following receipt of your order, by the terms outlined in our General Terms and Conditions of Sale.

We sincerely apologize for any inconvenience you may have experienced with your order. If you encounter an error or have questions regarding your purchase, please do not hesitate to contact our Customer Service team at: info@jardinsbaulieu.com.

We are committed to responding promptly and resolving the issue as quickly as possible.

All transactions on www.jardinsbaulieu.com are fully secured. We use SSL (Secure Socket Layer) certificates to ensure an encrypted and protected connection between your browser and our servers, safeguarding the confidentiality of your data throughout the transmission process.

Additionally, we enhance this protection with the 3D Secure system, which verifies the cardholder’s identity to optimize payment security further. This dual-layered approach is designed to prevent any attempts at fraud during your online transactions.

Purchases can be paid by several methods, including Visa, Mastercard, American Express, Apple Pay and Cartes Bancaires.

When you confirm your order, an invoice is automatically generated and sent by e-mail.

Once your order has been confirmed, modifying the billing address is no longer possible. However, if a change is necessary, please contact us at: info@jardinsbaulieu.com.

Our orders are shipped directly from France.

We deliver exclusively within Europe.

We offer home delivery or pick-up point delivery through Colissimo, depending on your geographical area.

Delivery times with our carrier typically range from 2 to 5 business days. Please also consider the order processing time in our warehouse, which is usually around 2 days.

Once our carrier has processed your order, you will receive an email from them containing a link to track your package in real time.

We sincerely apologize if your order has not yet arrived. Please contact us at info@jardinsbaulieu.com and include your order number.

We will open an investigation with the carrier to determine the location of your package.
In the event of loss or theft, we will work to provide an appropriate solution.

Once your order has been confirmed, it is no longer possible to change the delivery address on our website. We recommend contacting the carrier directly.

If you are not satisfied with your order, you may return it within 14 days of receipt. Products must be intact, unopened, and in their original packaging.

To return your products, please contact our Customer Service team at info@jardinsbaulieu.com, who will provide you with the necessary instructions.

Please note that return shipping costs are your responsibility, unless we have made an error in the order.

You will be refunded within 14 days after we receive your returned order at our offices, provided it meets the return conditions. The refund will be credited to the same bank account used for the initial payment.

If you have not received your refund within 14 days of your return being processed, please contact our Customer Service team at info@jardinsbaulieu.com.

Unfortunately, we cannot process returns for products purchased through a retailer. We kindly recommend returning the item directly to the store where it was originally purchased.

We place great importance on protecting your personal data, understanding how crucial it is to earning and maintaining your trust. We guarantee that all your data complies with applicable data protection regulations, including GDPR (Compliance for Data Protection).

Your information is used exclusively for processing your orders, enhancing your experience on our site, and sharing offers or updates.

We attach great importance to the protection of personal data and understand that this is essential to help you retain your trust. We therefore guarantee that all your data complies with current data protection regulations, including the RGPD.

Your information is used exclusively to process your orders, improve your experience on our site and communicate offers or news.

For any questions or information regarding your online order, you can contact our Customer Service team at : info@jardinsbaulieu.com

We will do our best to respond as quickly as possible.

You can reach our Customer Service team at : info@jardinsbaulieu.com

We are committed to providing you with a prompt response.